Newsletter subscribe


Be Vigilant About Telecoms Fraud – Act Today

Posted: July 6, 2018 at 11:05 am   /   by   /   comments (0)

If you are targeted by fraudsters they will gain access to your voicemail/phone system to make calls to premium rate numbers and high-cost international destinations. This potentially could leave you with a substantial bill. There are several things you can do to reduce your risk and the associated costs of these highly sophisticated frauds.


  • Restrict all numbers that employees can dial and bar calls to unnecessary destinations such as international, premium rate, non-geographical and 07 personal numbers.
  • Apply network level call barring.
  • Restrict after hours, weekend and holiday calling.
  • Review your call logging reports regularly to identify increases in call volumes or calls to suspicious destinations.
  • Be vigilant of people posing as a company employee and asking to be connected to a switchboard operator to get an outside line.
  • Use strong pin/passwords for your voicemail, ensuring that they are changed regularly.
  • If you still have your voicemail on a default pin/password change it immediately.
  • Disable access to your voicemail system from outside lines.
  • If this is business critical ensure access is restricted to essential users and that they update their pin/passwords regularly.
  • Ensure you advise your service provider with out of hours contact details.


Unfortunately, it is impossible to guarantee that hackers will not access your voicemail/telephone system, but it is possible to minimise the risk. If fraud occurs it is you and your business, as the owner of the telephone system, who are liable for the fraudulent use and associated charges, not your communications provider.


If you are the victim of this crime


You should notify your communications provider immediately, so that they can take the appropriate action.


You should also report any incidence of fraud to the Police, via the Action Fraud website, or by calling 0300 123 2040. This is a central point of contact for reporting fraud and internet crime in the UK. They will provide you with a police crime reference number.

%d bloggers like this: